Zoho
Integrated telephony into your CRM through Numintec’s Zoho Phone Bridge.
Overview
With Numintec’s Zoho Phone Bridge, you can increase the efficiency of your teams by integrating telephony directly into Zoho. Allow your agents to focus on the conversation instead of switching back-and-forth between tools. Get the information and functionality you need inside Salesforce while saving valuable time and minimizing distractions.
Key features
PhoneBridge
Integrate Numintec’s telephony natively by using Zoho’s Phone Bridge in all Zoho apps: CRM, SalesIQ, Recruit, Desk and Bigin.
Click-to-call
Make calls by simply clicking on the contact you want to reach.
Contact lookup & history
For both incoming and outgoing calls, Numintec looks up the number and fetches all relevant contact information from your CRM in a pop-up. View the contact’s call and case history, listen to recorded calls and voicemails, as well as navigate to the contact card with a single click. You can also place a call directly from the contact card.
One-click creation
Create a new contact, lead or account for a previously unknown caller inside the call modal and log activities during the call, with only one click.
Zoho Marketplace
Numintec for Zoho es available within the Zoho Marketplace.
Key benefits
Delight your customers
Numintec for Zoho displays essential customer information before an interaction even begins, enabling a personalised and well-informed customer interaction.
Empower your agents
Numintec for Zoho removes most of the mundane and error-prone manual data entry required to keep data consistent offering a more efficient workday with less frustration.
Streamline your work
With Numintec for Zoho, agents no longer need to switch between applications during an interaction, saving time but also maintaining their focus on what matters the most: your customer.