Analytics
Convert your data into valuable information for decision making.
At Numintec, we have been helping companies of all sizes to optimize their conversations and relationships with customers for more than 20 years. Our CCaaS (Contact Center as a Service) solution is an AI-powered omnichannel cloud platform designed to offer agile, connected and efficient service. All from a single environment. No initial investments. No complications.
Because it’s not just about answering calls. It’s about building experiences. And we give you the tools to achieve it.
Main Benefits for the Client
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100% in the Cloud
Connect from anywhere, at any time, with maximum security.
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Scalable and Flexible
You only pay for what you need. And if your business grows, our solution grows with you.
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Real Omnichannel Capability
Voice, email, chat, WhatsApp, SMS, social media... all managed from the same interface.
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Embedded AI
We automate processes, improve response times, and help agents be more efficient.
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Total Autonomy
You manage. You decide. Our interface is intuitive and designed so that you do not depend on third parties.
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Own Development Team
We do not resell software. We design, maintain and evolve it ourselves
Practical Applications
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Customer Service
Turn every interaction into an experience. Respond with speed, clarity, and solutions from the very first contact.
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Sales
Boost your opportunities with faster processes. Improve your conversion metrics and accelerate every stage of the sales cycle.
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Helpdesk
Resolve incidents without bottlenecks. Provide fast, consistent, and reliable support whenever the user needs it.
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Corporate Telephony
Centralize your communications and simplify management. Optimize calls and improve coordination across teams.
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Quality Management
Evaluate every interaction with real data. Identify improvements, correct deviations, and ensure a consistent experience.
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Process Automation
Free your team from repetitive tasks. Automate key workflows and increase the operational efficiency of your business.
Features
Integrations
Integrate your systems, break data silos and unleash the power of your data.
Cell phones
Truly convergent and natively mobile solutions.
Numbering
Scale and expand your business to more than 150 countries offering a local image
Omnichannel
Allow your customers to choose how they contact you, and offer a consistent conversation no matter the channel they choose.
Quality Management
Ensure quality, elevate your CX and reduce costs by analyzing 100% of interactions.
Relevant Technical Elements or Functional Characteristics
- Numbering and Portabilities
- IVR
- ACD
- Call Recording
- Administration Portal
- Whisper
- Chat
- Autodialer
- Surveys
- Scripting
- SIP Phone Support
- Omnichannel (Social, Chat, Email)
- Softphone
- Web App
- APIs & Webhooks
- Integrations
- Real-time Analytics
- Transcription
- Quality Management
- Workforce Management
Request a quote
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