NUMINTEC adapts to the new General Data Protection Regulation

ideamatic on 5 de June de 2018

Since the entry into force of the General Data Protection Regulation (RGPD) of the European Union on May 25, 2018, NUMINTEC has been working to review and adapt both our policies and internal procedures to meet the new requirements.

In particular, we have focused on ensuring full transparency about how we treat the information we collect and process.

We would like to remind you that NUMINTEC takes care of and values privacy and the protection of personal data, always trying to treat personal data in a fair, transparent and secure way. We have taken the opportunity to update our privacy policy because we want our data to always be well protected. These policies clarify and provide additional information about privacy rights and how to exercise them; how we collect, use, share and protect personal data and the legal bases on which we depend to process personal data.

“The importance of having solid work teams”, by Montse Pérez, HR NUMINTEC

ideamatic on 5 de June de 2018

On March 26, Montse Pérez, head of Human Resources at Numintec, wrote for ‘Observatorio de RRHH ORH’ magazine on “The importance of having solid work teams”. In this article she highlights a problematic issue of managing people in work teams; people who focus their energies on limiting the capacities, creativity and initiative of other team members, and how to manage them.

We leave you the link to the post:  https://www.observatoriorh.com/orh-posts/la-importancia-equipos-trabajo-solidos.html

New version of InvoxContact Web Agent

ideamatic on 4 de June de 2018

Numintec’s InvoxContact Web Agent has been upgraded to a new version, where various existing features have been improved and new features have been introduced. Below you will find a list of all the changes.

Improvements:

  • Improvement of several visual aspects, offering a better experience to the user.
  • Maintenance of hidden functionalities when customizing the appearance of the panels.
  • Improved supervisor panel functionality.

What’s new:

  • New client version: faster, more dynamic and friendly.
  • New Chrome plugins that allow you to call and manage the extension: availability, see the latest calls made and received and the availability of colleagues among other things.

For more information about Zinvox, you can visit their official website.

 

Clàudia de las Heras and Alejandro Correa, winners of the II Numintec Tournament

ideamatic on 10 de May de 2018

From 3 to 6 May, the mixed U-15 ‘II Numintec Tournament III Pepe Mascaró Memorial’ was held at the Barcino Tennis Club. In the women’s category, Clàudia de las Heras beat Ane Mintegi by a double 6-4, while in the men’s category Alejandro Correa defeated Marc Othman 6-2 6-4.

With this championship the Club commemorates Pepe Mascaró, a member, player, manager and delegate of various Barcino TC women teams. Mascaró was very appreciated by the Club, and a great promoter of this sport.

The tournament was attended, among other personalities, by Dr. Rafael Guayta, president of the Barcino Tennis Club, and Jordi Marí, deputy of the corporation.

Numintec, official sponsor of the 3rd edition of the Barcelona Customer Congress

ideamatic on 4 de May de 2018

The third edition of this show was held on 31st May at the Palacio de Congresos in Barcelona, located in the Montjuïc fairgrounds.

At present, the leadership of organizations depends on adapting to new scenarios. This requires combining the exact dose between the customer experience and the engagement of company employees. For this reason, the Barcelona Customer Congress (BCC) was born, an event to promote a meeting point for professionals to share experiences and best practices in customer management.

At BCC we have helped to inspire, develop and share knowledge and experience with other professionals. From our stand, many companies have learned more about our solutions and have seen how our cloud platform works. Let’s stay connected!

SoloStocks.com optimizes its telephone system with the InvoxPBX solution

ideamatic on 4 de May de 2018

SoloStocks.com has contracted Numintec’s InvoxPBX solution for all its users at its headquarters in Sant Cugat (Barcelona).

Founded in 2000 in Barcelona, SoloStocks.com is the only Spanish portal of the buying and selling sector between companies and professionals, featuring an international offer in 12 countries (Spain, Brazil, Mexico, Argentina, Colombia, Chile, France, Germany, Portugal, Italy, Poland and Morocco). The solidity of SoloStocks.com is guaranteed by the more than 5,000 transactions that are managed every day from SoloStocks.com worldwide.

KEY DATA

  • More than 50,000 suppliers
  • More than 2.5 million products available
  • More than 15 million page views per month
  • More than 5.5 million monthly visits
  • More than 1.5 million purchasing contacts annually

CURRENT STATISTICS IN SPAIN

  • More than 15,000 suppliers
  • More than 13 million page views per month
  • More than 4 million monthly visits

 

Pyramid Consulting relies on Numintec to optimize its cloud computing architecture

ideamatic on 4 de May de 2018

Pyramid Consulting is a leading legal consultancy in the field of Administrative Law, formed by professionals and experts in the field, who offer all kinds of solutions for the defence of drivers. One of their services, MultAyuda, is provided by expert lawyers who offer all kinds of advice for the defense of traffic and transport fines.

In a clear commitment to expansion and technological improvement, they have relied on Numintec for the management of their PBX and Call Center, thus providing greater control in their departments and optimizing the architecture of a local model for cloud computing.

Numintec joins the ‘World Telecommunication and Information Society Day’ (WTISD)

ideamatic on 4 de May de 2018

On the occasion of the World Telecommunication and Information Society Day, which this year focuses on the potential of Artificial Intelligence to accelerate the achievement of the United Nations Sustainable Development Goals, the Association of ICT Professionals of Catalonia (APTICC), integrated by the Catalan Association of Telecommunication Engineers (Telecos.cat), the Official College of Computer Engineering of Catalonia (COEINF), and the association GrausTIC, is organising the round table “for a positive use of artificial intelligence for all”, an event within the framework of the activities of the International Telecommunications Union (ITU) to celebrate this event.

From Numintec, we have been very attentive to this conference which took place at the Movistar Centre in Barcelona and was attended by Jordi Puigneró, Secretary of Telecommunications, Cybersecurity and Digital Society of the Generalitat of Catalonia and Houlin Zhao, Secretary General of the International Telecommunication Union (ITU), the United Nations specialized agency for information and communication technologies.

 

Numintec launches a new updated version of InvoxContact Contact Center agent

ideamatic on 4 de April de 2018

The new InvoxContact Contact Center agent application is now available, more usable and with more real-time information.

Two of Numintec’s main values are constant innovation and adaptation to change, which is why we continuously analyse all the aspects that influence the proper development of the tasks of the Contact Center agents and we pay great attention to the feedback they give us in order to work on improving their satisfaction and results.

As of today, all our users can access the updated application, from which we would like to highlight three important functionalities:

  • On the one hand, the user experience has been improved, allowing each agent to quickly find the option they need.
  • Secondly, speed is a key aspect for the effectiveness of Call Centers, so now all InvoxContact agent information is updated in real time.
  • And last but not least, the application shows new monitors for overseers, allowing them to see the status of all agents, calls in progress and times since the last change of status.

We hope you enjoy these changes, if you have any question you can contact our customer service by calling 902 02 02 97

Atrápalo installs Numintec’s Contact Center in Latin America

ideamatic on 4 de April de 2018

Atrápalo expands its agreement with Numintec by installing three Contact Centers in the Latin American cities of Chile, Argentina and Mexico. In this way, the leisure platform reaffirms the trust placed in our company for two and a half years now.

Numintec’s Contact Center enables the management of inbound and outbound communications services for Voice, Video, SMS or Chat and can be integrated with CRM, ERP and other business apps. Numintec has installed this solution in organizations in several industries and in most countries around the world.

Numintec cuenta con numerosos clientes en el sector del ocio, entre los cuales Atrápalo destaca por su modelo de éxito. Esta plataforma de promoción de ofertas que nació como una startup en el año 2000, se ha convertido en una empresa internacional que a día de hoy ofrece descuentos en espectáculos, restaurantes, hoteles, vuelos, viajes organizados, conciertos, alquiler de coches y muchas más actividades.

Numintec has numerous customers in the leisure sector, among which Atrápalo stands out for its successful model. This platform, created as a startup in 2000, has become an international company that today offers discounts on shows, restaurants, hotels, flights, organized trips, concerts, car rentals and many more activities.